Product Support Programs
Providing the support and resources our customers need.
A COMPREHENSIVE APPROACH
Applying Our Technical Background to Offer a Better Solution
At LaPel, we believe that having the best product is only part of the equation. To unlock its full potential, it’s essential to know how to use and maintain it effectively. That’s why we focus on providing ongoing support programs that deliver superior value, ensuring success for both you and us.
Our comprehensive support programs are tailored to assist with your current and future engineering needs, manufacturing processes, system maintenance, and even product disposal.
We offer a wide range of services, including monthly coolant testing to monitor key operational parameters such as concentration, solids (which can impact performance), pH levels, and biological contamination. Additionally, our reporting programs include testing for particle size of contaminants and the final product, ensuring optimal performance at every stage.
ABOUT OUR PRODUCT SUPPORT PROGRAMS
What You Can Expect When Partnering with Us
- A long-term ongoing commitment to your success
- A common sense approach to both product applications and end use costing
- Ongoing product performance guideline testing and reporting at no charge
- An extraordinary commitment to “World Class Service”
RESEARCH AND DEVELOPMENT
In-House Laboratories to Advance Our Products
At LaPel, our in-house laboratories play a crucial role in supporting existing products and driving the development of innovative chemistries. We focus on creating future products and substrates that meet evolving industry needs.
We operate two specialized labs. One is dedicated to new product development, while the other focuses on testing and analyzing the performance of our products using industry-standard equipment. Our development lab is designed to create solutions based on your specific needs, not just what we want to sell.
These labs are constantly evaluating new raw materials. They work to improve both the performance and cost-effectiveness of our growing product range.
INSTANT SERVICE
Offering Immediate Real-Time Product Support
Our Instant Service program is completely free and designed to provide immediate help for critical issues. Whether you're facing foaming problems, incorrect dilutions, or poor part finishes, we’re ready to deliver quick solutions.Using Instant Service is simple and convenient. Just schedule a video conference, and with your mobile device, show us the issue in real time. We’ll immediately assemble a team of senior experts to evaluate your product or application, without the need to wait for someone to travel to your location. If needed, we can even move the session to one of our labs, where you can watch live testing as it happens.
In today’s fast-paced manufacturing environment, time is critical. Waiting days for expert support simply isn’t an option. With Instant Service, you get the immediate assistance you need to keep your processes running smoothly.
See How Our Solutions Are Applied
Grinding Coolants and Additives
Our formulations of grinding coolants, machining fluids, and fabrication of brittle material substrates are high-quality and custom-tailored to fit your needs.
Colloidal Silica
Our full line of high-performance Colloidal Silica particles are formulated with a consistent particle size providing full optimization for your applications.
CONTACT US
Find an Effective Solution
Work with our team of experts to not only find the right products that align with your needs, but to receive the ongoing support you deserve."*" indicates required fields